TERMS AND CONDITIONS

REVISIONS

We offer 1 initial mock up proof and 2 free round revisions with your invitation project. Each additional round of revisions costs $20.

RUSH ORDERS

It will take extra 15% of your total order as rush fee. Please advise your estimated project due date first and we will let you know if available or not.

COLOR DIFFERENCES

Please understand that colors may vary from screen to screen so that color difference is unavoidable, especially for digitally printed items. We are always trying our best to minimize color difference less than 5% screen vs paper. Quality Control is a must do step in our production progress. We guarantee that no defective paper products will be approved to ship.

ENVELOPES

It is important to have pretty envelopes, but more important to have them delivered on time—please be aware that the use of digital calligraphy or cursive fonts or any customizable/fancy designs as outer envelopes increases the chance of returned and lost envelopes by the Post Office. To make sure invitations are mailed properly, we suggest our clients to use the plain outer envelopes which coming along your pieces so clients may write on outer envelopes in standard format to mail and have your personalized envelopes kept as the inner ones. We are not responsible for envelopes returned or lost by the Post Office. The charges of full material and printing service will be needed for envelope reordering.

COPYRIGHT

We DO NOT sell electronic files for semi-custom pieces (no original files in any formats will be released with your semi-custom items purchased.) During the communication, we will send you a legible screenshots of digital proof for further modification and finalization. For customers who wants a electronic invitation along with paper products, we are sorry that we cannot provide the service which is against our intellectual property rights.

CANCELLATION

We accept cancellations up until you submit your content to our design team. Once we have received your content, the order is no longer eligible for cancellation.

RETURNS

Refund and exchange service are not available for customized/personalized paper products. We have been devoting our times and efforts to improve clients service experience as we are being able to provide 100+ font/calligraphy styles for clients to choose from, 2 design versions of first proof and 3 free round revisions.

LIABILITY

If there is misspelling or printing errors made by our team, we will be responsible for the re-print and shipping cost. If there is an error with the wording that was approved by the client, the cost of reprinting and shipping must be covered by the client.